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Cyberflix Office of Quality Control and Assurance Tester Guidelines

Disclaimer

Intended for Cyberflix Office of Quality Control and Assurance Testers.

Agreement

Welcome to the Cyberflix Office of Quality Control and Assurance Tester Guidelines. These Guidelines are laid out in order to establish rules and standards for the Cyberflix Office of Quality Control and Assurance and it's Testers. It is required that all QCA Testers follow and abide by these Guidelines. Failure to comply will result in dismissal from their position with in the Cyberflix Office of Quality Control and Assurance. These Guidelines are written in accordance and as an extension of the Terms and Conditions of the Cyberflix Media Center. They are authorized, written, and represented by the Cyberflix Media Administrative team and BobDaGecko. These Guidelines are strictly enforced and all QCA Testers should review them regularly to ensure thorough understanding of what is expected of them and their behavior. The Cyberflix Office of Quality Control and Assurance was created to promote and improve the Cyberflix Media Center, QCA Testers work to and for this purpose.

Disclaimer of Position within Cyberflix Media

Cyberflix Office of Quality Control and Assurance Testers are volunteers. They are not employed by Cyberflix Media or affiliated with it's satellite projects or affiliate sites. They hold no official, administrative, or disciplinary role within Cyberflix Media or the Cyberflix Media Center and should not be recognized as such. Any actions understood as taking up these responsibilities or taken as impersonating Cyberflix Media Staff will result in immediate dismissal and possible termination from the Cyberflix Media Center. Cyberflix Members should not recognize QCA Testers as higher in seniority to themselves, however they can and should be recognized for their assistance in development to Cyberflix Operations.

Association with The Cyberflix Terms and Conditions

These Guidelines are written in association with the Terms and Conditions of the Cyberflix Media Center. As all Members and users of the Cyberflix Media Center are required to do, QCA Testers are to follow the Terms and Conditions. They should also be promoting the guidelines laid out within the Terms and Conditions, reporting misconduct and ensuring that Cyberflix Members follow the guidelines appropriately. While QCA Testers hold no disciplinary authority they should point out misconduct and report it to Administration. The Terms and Conditions should be reviewed regularly along with these Guidelines in order to ensure a thorough understanding of the guidelines laid out in both. All conditions and guidelines laid out in the Terms and Conditions are applicable to QCA Testers. These Guidelines may add to the Terms and Conditions but will never redact or amend any guidelines laid out.

In order to ensure all QCA Testers understand what is expected of them the following sections of the Terms and Conditions have been highlighted for QCA Testers to review.

Note

Here is a list of Sections of the Terms and Conditions that are recommended for review, please note that the entirety of the Terms and Conditions are applicable to all Members and the Terms and Conditions should be reviewed regularly in their entirety.

General Conduct

The Cyberflix Office of Quality Control and Assurance and it's Testers are an extension of the Cyberflix Media operations. As such they reflect the guidelines laid out in the Cyberflix Terms and Conditions. Along with this, they are expected to help Cyberflix Media Center Members and also conduct testing operations as laid out in the Cyberflix Office of Quality Control and Assurance Operations. Since they will be dealing directly with Members and with Cyberflix Media Administration, there is a required level of conduct among QCA Testers. Below lays out, as an extension the Cyberflix Terms and Conditions, the conduct guidelines expected of QCA Testers.

  1. When communicating with other Cyberflix Members, other QCA Testers, or Cyberflix Media Staff, QCA Testers must show a high level of respect. Since QCA Testers are an operational extension to Cyberflix Media, a higher level of scrutiny regarding Prohibited Conduct is established. Harassment, bullying, or general misconduct may have more severe punishments. Any form of harassment is strictly prohibited and any QCA Tester caught showing any form of harassment will be reprimanded and possibly have their membership to the Cyberflix Media Center terminated.
  2. QCA Testers, including the QCA Director, are not Cyberflix Media Staff. Any QCA Tester caught impersonating Cyberflix Media Staff or disciplining any Cyberflix Member in any way may be subject to removal from their position within the Cyberflix Office of Quality Control and Assurance.
  3. When offering support to Cyberflix Members, QCA Testers must show a very high level of respect, patience, and understanding. QCA Testers should never scrutinize another Member’s understanding, show any annoyance with the situation, or be generally rude and condescending in any way. Showing any of this may be labeled as harassment and the QCA Tester may be subject to more severe disciplinary action.

Account Management

Cyberflix Office of Quality Control and Assurance Accounts are wholly owned by Cyberflix Media. They are lent out to QCA Testers. Due to the nature of the Cyberflix Office of Quality Control and Assurance, the accounts are given a lot of access to different services and are given access to manage their accounts. This, however, does not mean QCA Testers should tamper with their account. Account editing can only be done by Cyberflix Media Staff or under the direct supervision of Cyberflix Media Staff. Passwords must never be changed unless permission is given by Cyberflix Media Staff. The QCA Director does not hold the authority to authorize changes to QCA Accounts. Any tampering with QCA Accounts will result in either reversal of any changes or removal and reinstatement of the Account with disciplinary action taken against the offending user.

Disclaimer

Cyberflix Media may may be remove, change, or reset QCA Accounts at any time. QCA Testers should use their regular Cyberflix Account in order to save progress and other account data.

Activity

As the chief testing operation for the Cyberflix Media Center, a high level of activity and involvement among QCA Testers is expected. Outside of Testing Operations directed by Cyberflix Media Administration or the Cyberflix Office of Quality Control and Assurance, QCA Testers must maintain a Activity Standing of Good or higher per month as defined in the Cyberflix Activity Agreement. QCA Testers must also submit a request via the Ombi request system. Only one is required per month. Finally is general availability for Testing Operations, Syncplay Sessions, and QCA meetings in Discord. Below lays out what is expected.

  • Jellyfin Standing: Good or higher (1 Season/5 Movies / month)
  • Ombi: 1 Request / month
  • Discord: Availability in server for testing and meetings

Meetings

Meetings as described in Operations, have required attendance. They are the most direct and important form of communication between the QCA Testers. If a member is not available for a scheduled meeting, they must contact either Cyberflix Media Staff or the QCA Director ahead of time. If a member fails to attend a meeting without notifying either Cyberflix Media Staff or the QCA Director, they risk being removed from their position within the Cyberflix Office of Quality Control and Assurance.